Workforce Management software for retail: the path to a unique shopping experience

Qualified and motivated specialists are an absolute must to ensure that everything runs smoothly at the point of sale. Staff requirements, shift scheduling, availability and other factors must be ideally coordinated by those responsible for planning. This is the only way to implement New Work concepts and flexible working hours in retail - you benefit from increased employee satisfaction and the best possible customer service.

Employee scheduling enables New Work concepts in retail

Our Workforce Management System for retail is ideal for retailers with a branch structure or for large franchises. Here, the determination of needs and staff scheduling often become a special challenge. Over- or under-staffing lead to a lack of or insufficient motivation among your employees. This in turn results in a poorer shopping experience for your customers. Scheduling the right staff with the right qualifications at the right time, increases your customer satisfaction at the same time by shortening waiting times. Personnel scheduling should focus on people - this is exactly what digitalization in HR makes possible. The wishes of your staff come first and are automatically included in duty rosters.

In the age of flexibility and multi-channel strategies, it is normal for sales to take place around the clock. In addition, there are longer opening times as well as strict hygiene concepts in retail. gfos.Workforce can compensate for these fluctuations in a cost-optimized manner. The basis is a detailed analysis and consistent consideration of all demands, such as receipts, cash register transactions or customer frequency measurements. In this way, you can precisely calculate the future volume of work with a forecast.
 

Studies show that flexibility is becoming more and more important for the retail industry: The desire behind it is to strengthen the work-life balance in the blue collar area. At the same time, however, the availability of customer service should be improved to better respond to customer needs. These challenges require detailed staff planning.

The connection to the time tracking system helps you to keep an eye on the hours, overtime, attendance, and absences of your employees. The system for staff scheduling in retail automatically calculates availabilities, planned absences and more. Those responsible for planning are given time for more important tasks, branch managers have more time for their core-business and the sales force is given the duty roster they have imagined. The focus is thus on digitizing employee scheduling in retail, while at the same keeping putting the people that work in the industry first.

Plan better with digital Workforce Management

Time tracking in the retail industry forms the basis for further modules provided in gfos.Workforce. Linked to staff capacity planning and followed by the integration our shift planning system, those responsible for planning receive important insights that must be considered in all personnel planning processes in retail:

• Compliance with maximum working hours, collective regulations, or other requirements
• Staff can place requests for specific shifts or take part in shift change / requests programs
• Implementation of requirements for flexibility in the blue collar trade sector
• Simultaneously increasing the motivation of the workforce through a better work-life balance
• Employee-oriented staff scheduling