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Employee scheduling and fair rosters to satisfy customers and staff at the same time

In addition to customer satisfaction, staff satisfaction plays a significant role. Only if your employees like to do their job, they can offer top service to the customer. This is why you should pay attention to the fair scheduling of call center agents. Our contact center solution can help you increase motivation across your workforce. Your staff is able to submit individual wishes using our shift exchange program within our employee self-service tools. This way, planners can take these into account while scheduling the next staff roster. Call center agents work around the clock, seven days a week, making it even more important to keep track of past weekend- or night shifts in employee scheduling to apply a principle of justice. Our Workforce Management software creates automatic planning recommendations, which distributes shifts using an integrated justice function.

Call center HR software solutions
We offer an individual Workforce Management solution for call centers.

What are the advantages of Workforce Management systems at call centers?

  • Qualified staff in the right place at the right time
  • Providing better customer satisfaction
  • Increasing the motivation of your employees
  • Raising the existing service level
  • Automatic or manual employee scheduling
  • No under- or overstaffing due to exact capacity planning
  • Modular structure of the software is oriented at your individual requirements
  • Possible integration of a time management system

Discover our contact center solution now

Are you interested in improving the quality of your service even further? Then take a look at our Workforce Management solution for call centers. We are happy to help you. Download information material or request an informational callback.

Get in contact

Are you interested in making your HR processes more digital, while respecting your employees' needs at the same time? Your staff is your most important asset. Make sure that everybody is motivated and flexible in their daily work. Get information about our Workforce Management software. We will gladly advise you on your way towards digital business processes.

Further information

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Get more information about Workforce Management Software and Digital HR.


Any questions?

Please don't hesitate to contact us. We will get back to you within 1-2 business days.

We are certified

GFOS ist SAP S/4HANA zertifiziert
Die zertifizierte DATEV Schnittstelle von GFOS
ISO 27001 Zertifizierung - ID 9108647583