In the area of cloud solutions, we support you in making the best possible use of the potential of your company's IT. With our GFOS ProAktiv service package, you always have an overview of which activities are registered on your GFOS server, which resources are available to you and where any (technical) difficulties occur.
Thanks to active monitoring and close support from us, you can be sure that your GFOS server environment is always fully available to you. Any access problems or other complications are kept to a minimum. The extent to which we support you and your company's IT in your workflow can be easily determined in consultation with us based on individual service level agreements (SLAs). This means that your servers, operating systems and databases are always in good hands, even within the cloud.
Active support and tuning in the face of performance bottlenecks
Regular penetration tests are carried out against the GFOS web application, and recommendations are given on upcoming security patches and network security
Evaluations & status reports
Monitoring log of the GFOS system environment are evaluated and, on request, a monthly status report is also sent by e-mail
In the event of a problem, prioritized technical support is ensured within the system environment (e.g. database) during service hours
Monitoring the system load
The system load is checked regularly and, if necessary, sizing recommendation is given for optimal use of resources or reduction of system load
Evaluation of log files
Targeted evaluation of server activities is carried out using log file analysis
Tuning recommendations are given in the event of performance bottlenecks
We help you identify performance problems and provide individual advice on tuning and optimizing settings
Recommendations for system and database patches
We offer personal advice and tips on updates and patches for systems and databases
The prerequisites for using our GFOS ProAktiv service package are an active GFOS maintenance contract, administrative system access (VPN or similar) and a monitoring instance installed by GFOS.
Relevant system resources are monitored and logged via the monitoring instance.
If requested, we can create and evaluate monthly reports and provide recommendations for further course of action.
Want to get the GFOS ProAktiv for your company or want more information about it? Then just get in touch with your GFOS sales representative or send us an e-mail at firstname.lastname@example.org.